How To Fix CRM_CASE196 - Case type & is obsolete

CRM_CASE196 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 196

• Message text: Case type & is obsolete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE196 - Case type & is obsolete ?

  The SAP error message CRM_CASE196 indicates that the case type you are trying to use is obsolete. This typically occurs in the SAP Customer Relationship Management (CRM) module when a case type has been marked as obsolete in the system configuration.
  
  Cause:
  
  Obsolete Case Type: The case type you are trying to create or work with has been set to obsolete in the system. This could be due to business process changes, system upgrades, or administrative decisions to retire certain case types.
  Configuration Changes: Changes in the configuration settings of the CRM system may have led to the case type being marked as obsolete.
  Data Migration: If data has been migrated from another system or from an older version of SAP, some case types may not have been properly updated or may have been marked as obsolete.
  
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the configuration settings in SAP CRM.
  Navigate to the area where case types are