How To Fix CRM_CASE196 - Case type & is obsolete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 196

• Message text: Case type & is obsolete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE196 - Case type & is obsolete ?

  The SAP error message CRM_CASE196 indicates that the case type you are trying to use is obsolete. This typically occurs in the SAP Customer Relationship Management (CRM) module when a case type has been marked as obsolete in the system configuration.
  Cause:
  
  Obsolete Case Type: The case type you are trying to create or work with has been set to obsolete in the system. This could be due to business process changes, system upgrades, or administrative decisions to retire certain case types.
  Configuration Changes: Changes in the configuration settings of the CRM system may have led to the case type being marked as obsolete.
  Data Migration: If data has been migrated from another system or from an older version of SAP, some case types may not have been properly updated or may have been marked as obsolete.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the configuration settings in SAP CRM.
  Navigate to the area where case types are defined (usually under "Customer Relationship Management" > "Service" > "Case Management" > "Define Case Types").
  Verify if the case type in question is indeed marked as obsolete.
  
  
  
  Reactivate or Create a New Case Type:
  
  If the case type is obsolete and you still need it, you can either reactivate it (if your business process allows) or create a new case type that meets your requirements.
  To create a new case type, follow the same navigation path and define a new case type with the necessary attributes.
  
  
  
  Update Business Processes:
  
  If the case type is obsolete due to changes in business processes, ensure that all relevant documentation and training materials are updated to reflect the new case types and processes.
  
  
  
  Consult Documentation:
  
  Review any release notes or documentation related to system upgrades or changes that may have affected case types.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a critical business process.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view or manage cases.
  Authorization: Ensure that you have the necessary authorizations to view and modify case types in the system.
  Testing: After making changes, conduct thorough testing to ensure that the new or reactivated case type works as expected in your business processes.
  
  By following these steps, you should be able to address the CRM_CASE196 error and continue working with case management in SAP CRM.