How To Fix CRM_CASE142 - Invalid case note ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 142

• Message text: Invalid case note ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE142 - Invalid case note ID ?

  The SAP error message CRM_CASE142, which indicates "Invalid case note ID," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue related to case notes associated with a case or service request. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Non-Existent Case Note ID: The case note ID you are trying to access or manipulate does not exist in the system.
  Deleted or Inactive Case Note: The case note may have been deleted or marked as inactive, making it unavailable for use.
  Data Consistency Issues: There may be inconsistencies in the database, such as orphaned records or issues with data integrity.
  Authorization Issues: The user may not have the necessary permissions to access the case note.
  Incorrect Input: The case note ID may have been entered incorrectly, leading to the error.
  
  Solutions:
  
  Verify Case Note ID: Check the case note ID you are using to ensure it is correct and exists in the system. You can do this by searching for the case note in the CRM application.
  Check for Deletion: Confirm whether the case note has been deleted or is inactive. If it has been deleted, you may need to recreate it or find an alternative note.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the database that may be causing the issue.
  User Authorization: Ensure that the user has the necessary authorizations to access the case note. You may need to consult with your SAP security team to verify permissions.
  Correct Input: Double-check the input for any typographical errors or formatting issues that may have led to the invalid ID.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate case notes and cases (e.g., CRMD_ORDER for managing service orders).
  Documentation: Review the SAP documentation for CRM case management to understand how case notes are structured and managed within the system.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE142 error and implement a suitable solution.