How To Fix CRM_CASE143 - Unable to retrieve backend record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 143

• Message text: Unable to retrieve backend record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE143 - Unable to retrieve backend record ?

  The SAP error message CRM_CASE143, which states "Unable to retrieve backend record," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to fetch data from the backend system (like SAP ERP or another connected system). This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Data Synchronization Issues: There may be a problem with the data synchronization between the CRM system and the backend system. This could be due to network issues, configuration problems, or data inconsistencies.
  
  
  Missing or Inactive Records: The specific record you are trying to access may not exist in the backend system, or it may have been deleted or marked as inactive.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the data in the backend system.
  
  
  Configuration Errors: There may be configuration issues in the CRM system or the backend system that prevent proper data retrieval.
  
  
  Technical Issues: There could be technical problems such as system downtime, connection issues, or errors in the middleware (like SAP PI/PO) that facilitate communication between systems.
  
  
  Solutions:
  
  
  Check Data Existence: Verify that the record you are trying to access exists in the backend system. You can do this by directly querying the backend database or using transaction codes in the backend system.
  
  
  Review Synchronization Settings: Ensure that the data synchronization settings between the CRM and backend systems are correctly configured. Check for any recent changes that might have affected synchronization.
  
  
  User Authorizations: Confirm that the user has the necessary authorizations to access the required data. You may need to consult with your SAP security team to review and adjust user roles and permissions.
  
  
  Check System Logs: Review the system logs in both the CRM and backend systems for any error messages or warnings that could provide more context about the issue.
  
  
  Test Connectivity: Ensure that there is proper connectivity between the CRM and backend systems. You can use transaction codes like SM59 to check RFC connections.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for accessing CRM orders, and SE11 for checking database tables.
  Middleware Monitoring: If you are using middleware like SAP PI/PO, monitor the message flow and check for any errors in message processing.
  Documentation: Review SAP documentation related to CRM and backend integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CASE143 error effectively.