How To Fix CRM_CASE143 - Unable to retrieve backend record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 143

• Message text: Unable to retrieve backend record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE143 - Unable to retrieve backend record ?

  The SAP error message CRM_CASE143, which states "Unable to retrieve backend record," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to fetch data from the backend system (like SAP ERP or another connected system). This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Data Synchronization Issues: There may be a problem with the data synchronization between the CRM system and the backend system. This could be due to network issues, configuration problems, or data inconsistencies.
  
  
  Missing or Inactive Records: The specific record you are trying to access may not exist in the backend system, or it may have been deleted or marked as inactive.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the data in the backend system.
  
  
  Configuration Errors: There may be configuration issues in the CRM system or the backend system that