How To Fix CRM_CASE121 - Case could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 121

• Message text: Case could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE121 - Case could not be created ?

  The SAP error message CRM_CASE121 indicates that a case could not be created in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution. Here are some common causes, potential solutions, and related information:
  Common Causes:
  
  
  Missing Required Fields: Certain mandatory fields may not be filled in the case creation screen. This can include fields like customer information, case type, or priority.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a case in the CRM system.
  
  
  Configuration Issues: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the case management configuration.
  
  
  Data Consistency Issues: There may be inconsistencies in the data being entered, such as invalid customer IDs or other related data.
  
  
  System Errors: There could be temporary system errors or issues with the underlying database that prevent case creation.
  
  
  Potential Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the case creation screen for any highlighted fields or error messages.
  
  
  Review Authorizations: Check the user’s role and authorizations in the SAP system. Ensure that the user has the necessary permissions to create cases.
  
  
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings related to case management. Ensure that all necessary settings are correctly configured.
  
  
  Data Validation: Validate the data being entered for the case. Ensure that customer IDs and other related data are correct and exist in the system.
  
  
  Check System Logs: Review system logs (transaction SLG1) for any additional error messages or information that could provide more context about the failure.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER or CRM_CASE to navigate the CRM system effectively.
  Documentation: Refer to SAP Help documentation for CRM case management for detailed information on case creation and configuration.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE121 error and implement a solution to successfully create cases in the SAP CRM system.