How To Fix CRM_CASE119 - You are not authorized to change attribute &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 119

• Message text: You are not authorized to change attribute &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE119 - You are not authorized to change attribute & ?

  The SAP error message CRM_CASE119 indicates that a user is attempting to change an attribute of a case in the SAP CRM system but does not have the necessary authorization to perform that action. This is a common issue in systems with strict authorization controls, and it can arise in various scenarios, such as when trying to edit case details, change status, or modify attributes related to customer service cases.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object or role assigned to their user profile to change the specified attribute.
  Role Configuration: The roles assigned to the user may not include permissions for the specific transaction or object type related to the case.
  Attribute Restrictions: Certain attributes may be restricted based on business rules or configurations in the system.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, a system administrator or security officer should review and modify the user’s roles to include the required authorizations for the CRM case attributes.
  Ensure that the relevant authorization objects (e.g., CRM_ORDER, CRM_CASE, etc.) are included in the user’s roles.
  
  
  
  Consult with Security Team:
  
  If you are not authorized to change roles or if you are unsure about the necessary authorizations, consult with your SAP security team or administrator. They can help identify the required permissions and make the necessary adjustments.
  
  
  
  Review Business Rules:
  
  Check if there are any business rules or configurations that restrict changes to certain attributes. This may involve reviewing the customizing settings in the SAP system.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and log back in to ensure that the new permissions take effect. Then, attempt to perform the action again.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects related to CRM cases. Common objects include CRM_ORDER, CRM_CASE, and others that may pertain to the specific actions being performed.
  SAP Notes: Check for any SAP Notes related to CRM authorization issues, as they may provide additional insights or solutions.
  Documentation: Review SAP documentation on user roles and authorizations to understand how to properly configure them for CRM applications.
  
  By following these steps, you should be able to resolve the CRM_CASE119 error and ensure that the user has the necessary permissions to change the desired attributes.