How To Fix CRM_CASE117 - Search failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 117

• Message text: Search failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE117 - Search failed ?

  The SAP error message CRM_CASE117, which states "Search failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when a search operation does not return any results or encounters an issue. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Causes:
  
  Incorrect Search Criteria: The search parameters entered may not match any existing records in the database.
  Data Inconsistency: There may be inconsistencies or corruption in the data that prevent the search from executing properly.
  Authorization Issues: The user may not have the necessary permissions to access the data being searched.
  System Configuration: There may be issues with the configuration of the search function or the underlying database.
  Technical Issues: There could be technical problems such as database connectivity issues or system performance problems.
  
  Solutions:
  
  Verify Search Criteria: Double-check the search parameters you are using. Ensure that they are correct and relevant to the data you are trying to retrieve.
  Check Data Integrity: Look for any inconsistencies in the data. You may need to run data consistency checks or consult with your data management team.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the search. You may need to consult with your SAP security team to verify user roles and permissions.
  System Configuration Review: Check the configuration settings for the search function in SAP CRM. Ensure that all necessary components are properly configured.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues that may be affecting the search functionality.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders or SE11 for checking database tables.
  Logs and Traces: Review system logs and traces for any additional error messages or warnings that may provide more context about the failure.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE117 error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.