How To Fix CRM_CASE118 - Case already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 118

• Message text: Case already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE118 - Case already exists ?

  The SAP error message CRM_CASE118, which states "Case already exists," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to create a case (or service request) that already exists in the system. This can happen for various reasons, such as duplicate entries or attempts to create a case with the same identifier or key.
  Causes:
  
  Duplicate Case Creation: The most common cause is that a case with the same unique identifier (like a case number) already exists in the system.
  Data Entry Errors: Users may inadvertently try to create a case with the same details as an existing one.
  Integration Issues: If there are integrations with other systems (like ERP or third-party applications), they might be sending duplicate case creation requests.
  User Permissions: Sometimes, users may not have the necessary permissions to view existing cases, leading them to believe that a case does not exist when it actually does.
  
  Solutions:
  
  Check Existing Cases: Before creating a new case, search for existing cases using the relevant search criteria (like customer ID, case type, etc.) to ensure that a similar case does not already exist.
  Modify Case Creation Logic: If you are developing or customizing the case creation process, implement checks to prevent duplicate case creation.
  Review Integration Processes: If the issue arises from integrations, review the data flow and ensure that duplicate requests are not being sent.
  User Training: Train users on how to search for existing cases effectively to minimize the chances of duplicate entries.
  Error Handling: Implement better error handling in the application to provide users with more context about existing cases when they attempt to create a duplicate.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to manage and view cases.
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_CASE118. SAP frequently updates its knowledge base with solutions for common errors.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Support: If the problem persists, consider reaching out to SAP support for assistance, especially if you suspect a bug or system configuration issue.
  
  By following these steps, you should be able to resolve the CRM_CASE118 error and prevent it from occurring in the future.