How To Fix CRM_CASE122 - Unable to create instance of CL_CRM_CMG_API

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 122

• Message text: Unable to create instance of CL_CRM_CMG_API

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE122 - Unable to create instance of CL_CRM_CMG_API ?

  The SAP error message CRM_CASE122, which states "Unable to create instance of CL_CRM_CMG_API," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the instantiation of a class that is responsible for handling certain functionalities related to case management.
  Causes:
  
  
  Missing or Incomplete Configuration: The class CL_CRM_CMG_API may not be properly configured in the system. This could be due to missing entries in customizing or configuration tables.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the class or its methods.
  
  
  System Errors: There could be underlying system issues, such as problems with the SAP kernel, or the class itself may not be activated or may have been deleted.
  
  
  Transport Issues: If the class was recently transported from another system, there may have been issues during the transport process that led to incomplete or corrupted objects.
  
  
  Version Compatibility: The version of the SAP system may not be compatible with the functionalities being called, especially if there have been recent upgrades or patches.
  
  
  Solutions:
  
  
  Check Configuration: Verify that all necessary configurations related to case management are correctly set up in the system. This includes checking transaction codes like SPRO for relevant settings.
  
  
  Authorization Check: Ensure that the user has the appropriate authorizations to access the class and its methods. You can use transaction SU53 to analyze authorization issues.
  
  
  Class Activation: Check if the class CL_CRM_CMG_API is active. You can do this by using transaction SE80 or SE24 to look for the class and ensure it is not in a locked or inactive state.
  
  
  System Logs: Review system logs (transaction SM21) and short dumps (transaction ST22) for any related errors that might provide more context on the issue.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs for any errors and consider re-importing the transport request if necessary.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE24 (Class Builder), SPRO (Customizing), SU53 (Authorization Check), SM21 (System Log), and ST22 (Dump Analysis).
  Documentation: Review SAP documentation related to CRM case management for any specific requirements or configurations that may be necessary.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CASE122 error in your SAP system.