How To Fix CRM_CASE123 - Enter either the case ID or the case GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 123

• Message text: Enter either the case ID or the case GUID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE123 - Enter either the case ID or the case GUID ?

  The SAP error message CRM_CASE123, which states "Enter either the case ID or the case GUID," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process a case without providing the necessary identification information. This error indicates that the system requires either a case ID or a case GUID (Globally Unique Identifier) to proceed.
  Cause:
  
  Missing Input: The user did not enter any case ID or case GUID in the relevant field.
  Incorrect Input: The input provided does not match any existing case ID or GUID in the system.
  User Interface Issue: There may be a problem with the user interface that prevents the input from being recognized.
  Authorization Issues: The user may not have the necessary permissions to view or access the case.
  
  Solution:
  
  Enter Case ID or GUID: Ensure that you enter either a valid case ID or a case GUID in the appropriate field. Double-check for any typos or formatting issues.
  Verify Existence: Confirm that the case ID or GUID you are entering actually exists in the system. You can do this by searching for the case in the CRM system.
  Check User Permissions: Ensure that you have the necessary permissions to access the case. If you suspect an authorization issue, contact your system administrator.
  Refresh the Interface: If you suspect a user interface issue, try refreshing the page or logging out and back into the system.
  Consult Documentation: Refer to the SAP documentation or help resources for additional guidance on how to properly enter case information.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly enter case information in the CRM system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Support: If the problem persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE123 error and successfully access the case you are trying to work with.