How To Fix CRM_CASE110 - Invalid case type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 110

• Message text: Invalid case type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE110 - Invalid case type ?

  The SAP error message CRM_CASE110, which indicates "Invalid case type," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a case with a case type that is not recognized or is not valid in the system.
  Cause:
  
  Incorrect Case Type: The case type entered does not exist in the system or is not configured properly.
  Authorization Issues: The user may not have the necessary authorizations to access the specified case type.
  Configuration Issues: The case type may not be assigned to the relevant organizational unit or may not be active.
  Data Entry Errors: There may be typographical errors in the case type field.
  
  Solution:
  
  Verify Case Type: Check the case type being used. Ensure that it is correctly spelled and exists in the system.
  Check Configuration: 
  
  Go to the configuration settings in the SAP CRM system (transaction code SPRO).
  Navigate to the relevant section for case management and verify that the case type is defined and active.
  Ensure that the case type is assigned to the correct organizational unit.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to create or manage cases of the specified type. This can be checked with the help of a system administrator.
  Consult Documentation: Review any relevant documentation or guidelines for case management in your organization to ensure compliance with the defined processes.
  Test with Different Case Types: If possible, try using a different case type that is known to be valid to see if the issue persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view or manage cases.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to case types.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CASE110 error message.