How To Fix CRM_CASE109 - Invalid category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 109

• Message text: Invalid category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE109 - Invalid category ?

  The SAP error message CRM_CASE109, which indicates "Invalid category," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create or modify a case or transaction with an invalid or unrecognized category.
  Cause:
  
  Incorrect Category Selection: The category selected for the case does not exist in the system or is not valid for the specific transaction type.
  Configuration Issues: The category may not be properly configured in the system, or it may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access certain categories.
  Data Consistency: There may be inconsistencies in the data, such as missing or incorrect entries in the category master data.
  
  Solution:
  
  Verify Category: Check the category you are trying to use. Ensure that it exists and is valid for the case type you are working with.
  Check Configuration: Go to the configuration settings in the SAP CRM system to ensure that the category is correctly defined and active. This can usually be done in the customizing settings (transaction SPRO).
  User Authorizations: Ensure that the user has the necessary authorizations to access the category. This can be checked with the help of a system administrator.
  Data Consistency Check: Run a consistency check on the master data to ensure that all necessary entries are present and correct.
  Consult Documentation: Refer to the SAP documentation or help files for specific details on the category settings and requirements.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing cases, or SE11 for checking database tables related to categories.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CASE109 error message.