How To Fix CRM_CASE108 - You cannot use the same ID category and ID twice

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 108

• Message text: You cannot use the same ID category and ID twice

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE108 - You cannot use the same ID category and ID twice ?

  The SAP error message CRM_CASE108, which states "You cannot use the same ID category and ID twice," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to assign the same identification (ID) category and ID to a case or object more than once. This can happen in various scenarios, such as when creating or updating a case, service request, or other CRM objects.
  Cause:
  The error is caused by the following reasons:
  
  Duplicate ID Assignment: The same ID category (e.g., customer ID, product ID) is being assigned multiple times to the same case or object.
  Configuration Issues: There may be issues in the configuration of ID categories in the system, leading to conflicts.
  Data Entry Errors: Users may inadvertently enter the same ID for different purposes or categories.
  
  Solution:
  To resolve the CRM_CASE108 error, you can take the following steps:
  
  
  Check ID Assignments:
  
  Review the IDs assigned to the case or object in question. Ensure that each ID category is unique and not duplicated.
  If you find duplicates, remove or modify the duplicate entries.
  
  
  
  Review Configuration:
  
  Check the configuration settings for ID categories in the SAP CRM system. Ensure that the settings allow for the intended use of IDs without conflicts.
  If necessary, consult with your SAP administrator or functional consultant to adjust the configuration.
  
  
  
  Data Validation:
  
  Implement data validation checks in your processes to prevent users from entering duplicate IDs in the future.
  Consider using dropdowns or selection lists to limit user input to valid and unique IDs.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on ID categories and their usage in CRM.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM case management, such as CRMD_ORDER or CRMD_ORDERADM_H, to navigate and troubleshoot effectively.
  User Training: Provide training to users on how to correctly assign IDs and avoid duplication in the system.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.