How To Fix CRM_CASE108 - You cannot use the same ID category and ID twice

CRM_CASE108 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 108

• Message text: You cannot use the same ID category and ID twice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE108 - You cannot use the same ID category and ID twice ?

  The SAP error message CRM_CASE108, which states "You cannot use the same ID category and ID twice," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to assign the same identification (ID) category and ID to a case or object more than once. This can happen in various scenarios, such as when creating or updating a case, service request, or other CRM objects.
  
  Cause:
  The error is caused by the following reasons:
  
  Duplicate ID Assignment: The same ID category (e.g., customer ID, product ID) is being assigned multiple times to the same case or object.
  
  Configuration Issues: There may be issues in the configuration of ID categories in the system, leading to conflicts.
  Data Entry Errors: Users may inadvertently enter the same ID for different purposes or categories.
  
  
  Solution:
  To resolve the CRM_CASE108 error, you can take the following steps:
  
  
  Check ID Assignments:
  
  Review the IDs assigned to the case or object