How To Fix CRM_CASE112 - No category schema found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 112

• Message text: No category schema found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE112 - No category schema found ?

  The SAP error message CRM_CASE112: No category schema found typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a category schema that is required for processing a case or service request. This can happen for various reasons, such as configuration issues or missing data.
  Causes:
  
  Missing Category Schema: The category schema that is supposed to be assigned to the case type is not defined in the system.
  Incorrect Configuration: The configuration settings for the case management might not be set up correctly, leading to the system not being able to find the appropriate schema.
  Authorization Issues: The user may not have the necessary authorizations to access the category schema.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from retrieving the category schema.
  
  Solutions:
  
  
  Check Category Schema Configuration:
  
  Go to the configuration settings in the SAP CRM system.
  Navigate to the area where category schemas are defined (usually under the CRM settings).
  Ensure that the required category schema is created and properly assigned to the relevant case type.
  
  
  
  Assign Category Schema:
  
  If the category schema is missing, create a new one or assign an existing one to the case type that is generating the error.
  Make sure that the schema is active and correctly linked to the case management process.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the category schema.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the configuration or data that might be causing the issue.
  Use transaction codes like SLG1 to check for logs that might provide more context on the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM case management for any specific instructions or updates that might address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and SPRO for configuration settings.
  SAP Notes: Search for SAP Notes related to CRM_CASE112 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CASE112 error message in SAP.