How To Fix CRM_CASE114 - Invalid case attribute used in the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 114

• Message text: Invalid case attribute used in the search criteria

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE114 - Invalid case attribute used in the search criteria ?

  The SAP error message CRM_CASE114: Invalid case attribute used in the search criteria typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to search for cases using attributes that are not valid or recognized by the system.
  Cause:
  
  Invalid Attribute: The search criteria may include attributes that do not exist or are not defined in the system.
  Configuration Issues: The case attributes may not be properly configured in the system, leading to discrepancies in the search functionality.
  Data Model Changes: If there have been recent changes to the data model or case attributes, the search criteria may not align with the current configuration.
  User Input Error: The user may have mistakenly entered an incorrect attribute name or value.
  
  Solution:
  
  Check Attribute Names: Verify that the attributes used in the search criteria are valid and correctly spelled. Refer to the documentation or configuration settings to ensure the attributes exist.
  Review Configuration: Check the configuration settings for case management in the SAP CRM system. Ensure that all necessary attributes are defined and active.
  Update Search Criteria: Modify the search criteria to use valid attributes. If you are unsure which attributes are valid, consult with your system administrator or refer to the SAP documentation.
  Test with Default Values: Try running the search with default or known valid values to see if the error persists. This can help isolate the issue to specific attributes.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this issue. Sometimes, there are known bugs or patches that can resolve such errors.
  User Training: If the issue is due to user error, consider providing training or documentation to help users understand the correct attributes to use in searches.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed information on case management and search functionalities.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER) that may help in managing cases and attributes.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, providing insights or solutions from other users.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further investigation.