How To Fix CRM_CASE004 - Case &1 already exists in the hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 004

• Message text: Case &1 already exists in the hierarchy

What causes this issue?

The case cannot be inserted at this point in the hierarchy because it
could lead to ambiguity or loops.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to move the case, cut it from its previous position in the
hierarchy and then insert it in the new position.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE004 - Case &1 already exists in the hierarchy ?

  The SAP error message CRM_CASE004 indicates that a case (or incident) you are trying to create or modify already exists in the system hierarchy. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create a new case that has the same identifier or is being linked to an existing case.
  
  Cause:
  
  Duplicate Case Creation: The most common cause is that the case you are trying to create already exists in the system, either with the same case number or as a child case in a hierarchy.
  Hierarchy Structure: If you are trying to create a case that is intended to be a sub-case of an existing case, and that relationship already exists, you will encounter this error.
  Data Entry Error: Sometimes, this can be due to a simple data entry error where the user mistakenly tries to create a case that has already been entered.
  
  
  Solution:
  
  Check