How To Fix CRM_CASE006 - There is no case with external number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 006

• Message text: There is no case with external number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE006 - There is no case with external number &1 ?

  The SAP error message CRM_CASE006, which states "There is no case with external number &1," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a case using an external number that does not exist in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Non-Existent Case: The external number provided does not correspond to any existing case in the CRM system.
  Incorrect Input: The external number may have been entered incorrectly, leading to a mismatch.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues causing the case not to be available.
  Authorization Issues: The user may not have the necessary permissions to view the case, although this typically results in a different error message.
  
  Solutions:
  
  Verify the External Number: Double-check the external number you are using to ensure it is correct. Look for typos or formatting issues.
  Search for the Case: Use the CRM search functionality to look for the case using other criteria (like case type, status, or creation date) to see if it exists under a different number.
  Check Data Synchronization: If your CRM is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to consult with your IT or system administration team.
  Review Authorizations: Ensure that you have the necessary permissions to access the case. If you suspect an authorization issue, contact your system administrator.
  Consult Logs: Check system logs for any additional error messages or warnings that might provide more context about the issue.
  Contact Support: If the issue persists and you cannot find the case, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage cases, such as CRMD_ORDER for case management.
  Documentation: Review SAP documentation or help files related to case management for additional insights on how cases are created and managed.
  User Training: Ensure that users are trained on how to properly enter and manage cases in the system to minimize errors.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_CASE006 error message.