How To Fix CRM_CASE002 - No results found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 002

• Message text: No results found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE002 - No results found ?

  The SAP error message CRM_CASE002 ("No results found") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to search for cases or records, but the system does not find any matching entries based on the search criteria provided. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Search Criteria: The search parameters entered may not match any existing records. This could be due to typos, incorrect dates, or other mismatched fields.
  Data Not Yet Created: There may be no cases or records created in the system that meet the search criteria.
  Authorization Issues: The user may not have the necessary permissions to view certain cases or records.
  Filters Applied: There may be filters applied in the search that are too restrictive, leading to no results being returned.
  System Configuration: The system may not be configured correctly to display certain types of cases or records.
  
  Solutions:
  
  Review Search Criteria: Double-check the search parameters you are using. Ensure that all fields are filled out correctly and that there are no typos.
  Broaden Search Parameters: Try using broader search criteria or removing some filters to see if any results are returned.
  Check Data Existence: Verify that there are indeed cases or records in the system that should match your search criteria. You may need to create new records if none exist.
  User Authorization: Ensure that you have the necessary permissions to view the cases. Contact your system administrator if you suspect authorization issues.
  Review Filters: Check if there are any filters applied in the search that may be limiting the results. Adjust or remove them as necessary.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on searching for cases in the CRM module.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing cases, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM module that may address this error.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CASE002 error in SAP.