How To Fix CRM_CASE003 - The documents can only be displayed outside of Case Management

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 003

• Message text: The documents can only be displayed outside of Case Management

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE003 - The documents can only be displayed outside of Case Management ?

  The SAP error message CRM_CASE003 indicates that the documents associated with a case cannot be displayed within the Case Management interface. This typically occurs when the system is trying to access documents that are not linked or are not available in the context of the case management functionality.
  Cause:
  
  Document Type Restrictions: The document type may not be supported for display within the Case Management module.
  Authorization Issues: The user may not have the necessary permissions to view the documents in the context of Case Management.
  Document Status: The documents may be in a status that prevents them from being displayed (e.g., archived or deleted).
  Configuration Settings: There may be configuration settings in the SAP system that restrict the display of certain documents within Case Management.
  Linking Issues: The documents may not be properly linked to the case in question.
  
  Solution:
  
  Check Document Type: Verify that the document type you are trying to access is supported in Case Management. If not, consider accessing it through the appropriate module.
  Review Authorizations: Ensure that the user has the necessary authorizations to view documents in the context of Case Management. This may involve checking user roles and permissions.
  Document Status Check: Confirm the status of the documents. If they are archived or deleted, you may need to restore them or access them through a different method.
  Configuration Review: Consult with your SAP Basis or configuration team to review the settings related to document management and Case Management. Adjustments may be needed to allow for document display.
  Linking Verification: Check if the documents are correctly linked to the case. If not, you may need to re-link them or create new associations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Case Management and Document Management for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with details about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.