How To Fix CRM_CASE005 - Case &1 is already assigned as subcase to case &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 005

• Message text: Case &1 is already assigned as subcase to case &2

What causes this issue?

The case cannot be inserted at this point in the hierarchy because it
could lead to ambiguity or loops.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to move the case, cut it from its previous position in the
hierarchy and then insert it in the new position.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE005 - Case &1 is already assigned as subcase to case &2 ?

  The SAP error message CRM_CASE005 indicates that a case (referred to as Case &1) is already assigned as a subcase to another case (referred to as Case &2). This situation typically arises in the SAP Customer Relationship Management (CRM) module when there is an attempt to assign a case that is already linked to another case as a subcase.
  Cause:
  
  Existing Subcase Relationship: The primary cause of this error is that the case you are trying to assign as a subcase is already linked to another case. In SAP CRM, a case can only be a subcase of one parent case at a time.
  Data Integrity Rules: SAP enforces data integrity rules to prevent circular references or multiple parent-child relationships that could lead to confusion in case management.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Relationships:
  
  Review the details of Case &1 to confirm that it is indeed assigned as a subcase to Case &2. You can do this by navigating to the case details in the CRM system.
  
  
  
  Reassign or Unlink:
  
  If you need Case &1 to be a subcase of a different case, you will first need to remove its current subcase assignment. This can typically be done by:
  
  Opening Case &1.
  Navigating to the subcase assignment section.
  Removing the link to Case &2.
  
  
  After unlinking, you can then assign Case &1 to the desired parent case.
  
  
  
  Create a New Case:
  
  If the intention was to create a new subcase, consider creating a new case instead of reusing Case &1.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific instructions on managing cases and subcases in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP CRM Case Management: Understanding how cases and subcases work in SAP CRM is crucial for effective case management. Familiarize yourself with the hierarchy and relationships between cases.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER) that can help you navigate case management in SAP.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify case assignments, as restrictions may lead to errors.
  
  By following these steps, you should be able to resolve the CRM_CASE005 error and manage your cases effectively in SAP CRM.