How To Fix CRM_CALL_LIST023 - No relationship type specified.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 023

• Message text: No relationship type specified.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST023 - No relationship type specified. ?

  The SAP error message CRM_CALL_LIST023: No relationship type specified typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage call lists or marketing campaigns. This error indicates that the system expects a relationship type to be defined, but it has not been provided.
  Cause:
  
  Missing Relationship Type: The most common cause of this error is that the relationship type, which defines how different business partners are related (e.g., customer to contact person), has not been specified in the relevant configuration or transaction.
  Configuration Issues: There may be issues in the configuration settings for the call list or marketing campaign that do not define the necessary relationships.
  Data Entry Errors: If the user is manually entering data, they may have overlooked specifying the relationship type.
  
  Solution:
  
  
  Specify Relationship Type:
  
  When creating or editing a call list, ensure that you specify the relationship type in the relevant field. This is often found in the settings or parameters of the call list creation screen.
  
  
  
  Check Configuration:
  
  Go to the configuration settings in the SAP CRM system and verify that the relationship types are correctly defined. This can usually be done through the transaction code SPRO (SAP Project Reference Object) and navigating to the relevant CRM settings.
  Ensure that the relationship types are active and properly linked to the business partners involved.
  
  
  
  Review Business Partner Data:
  
  Check the business partner master data to ensure that the necessary relationships are defined. You can do this by using transaction codes like BP (Business Partner) to view and edit the relationships.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to call lists and relationship types for any additional guidance or specific requirements.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MKTPL, and BP for managing call lists and business partners.
  SAP Notes: Search for SAP Notes related to CRM_CALL_LIST023 for any specific fixes or updates provided by SAP.
  Training and Documentation: Ensure that users involved in creating call lists are trained on the importance of specifying relationship types and the overall configuration of CRM.
  
  By following these steps, you should be able to resolve the error and successfully create or manage call lists in SAP CRM.