How To Fix CRM_CALL_LIST025 - Business routing scenario &1 is not unique, use F4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 025

• Message text: Business routing scenario &1 is not unique, use F4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST025 - Business routing scenario &1 is not unique, use F4 ?

  The SAP error message CRM_CALL_LIST025 indicates that there is a problem with the business routing scenario in the SAP CRM system. Specifically, it means that the business routing scenario you are trying to use is not unique, and the system requires you to specify which one you want to use.
  Cause:
  
  Non-Unique Business Routing Scenarios: The error typically occurs when there are multiple business routing scenarios that match the criteria you are using. This can happen if:
  
  There are multiple entries in the configuration for the same business routing scenario.
  The system cannot determine which scenario to use because of overlapping or similar definitions.
  
  
  
  Solution:
  
  
  Use F4 Help: The error message suggests using the F4 help function. This allows you to view all available business routing scenarios and select the appropriate one. 
  
  When you encounter the error, press the F4 key to open the selection screen.
  Review the list of available scenarios and choose the one that fits your requirements.
  
  
  
  Check Configuration: If you frequently encounter this error, it may be worth reviewing the configuration of your business routing scenarios:
  
  Go to the relevant configuration settings in the SAP system (usually found in the SPRO transaction).
  Look for the section related to business routing and check for duplicate or overlapping entries.
  Ensure that each business routing scenario is uniquely defined and that there are no conflicts.
  
  
  
  Consult Documentation: If you are unsure about the business routing scenarios or how to configure them, refer to the SAP documentation or help resources specific to your version of SAP CRM.
  
  
  Contact Support: If the issue persists after checking the configuration and using the F4 help, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Business Routing in SAP CRM: Business routing is a critical component in SAP CRM that helps in managing and optimizing the flow of business processes. It defines how business transactions are routed through the system.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and others that may be relevant to your specific scenario.
  SAP Notes: Check for any SAP Notes related to CRM_CALL_LIST025 for additional insights or patches that may address known issues.
  
  By following these steps, you should be able to resolve the error and continue with your business processes in SAP CRM.