How To Fix CRM_CALL_LIST024 - Business routing scenario &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 024

• Message text: Business routing scenario &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST024 - Business routing scenario &1 does not exist ?

  The SAP error message CRM_CALL_LIST024 indicates that a business routing scenario specified in the system does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or utilize a business routing scenario that has not been defined or is incorrectly referenced.
  Cause:
  
  Non-existent Scenario: The specified business routing scenario (identified by the placeholder &1 in the error message) has not been created in the system.
  Incorrect Configuration: There may be a misconfiguration in the system where the scenario is referenced incorrectly, such as a typo in the name or ID.
  Authorization Issues: The user may not have the necessary authorizations to access the specified business routing scenario.
  Transport Issues: If the scenario was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  
  
  Check Scenario Existence:
  
  Go to the relevant transaction in SAP (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and check if the business routing scenario exists.
  Use transaction CRMD_ORDER to navigate to the business transaction and verify the routing scenario.
  
  
  
  Create or Correct the Scenario:
  
  If the scenario does not exist, you may need to create it. This can typically be done in the customizing settings under the relevant area (e.g., SPRO -> Customer Relationship Management -> Basic Functions -> Business Routing).
  If the scenario exists but is incorrectly configured, correct the configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the business routing scenario. This can be checked with the help of your SAP security team.
  
  
  
  Transport Check:
  
  If the scenario was recently transported, check the transport logs to ensure that it was successfully imported. You may need to re-transport or activate the scenario.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on business routing scenarios and their configuration.
  
  
  
  Related Information:
  
  Business Routing: This is a feature in SAP CRM that allows for the management of business processes and workflows. It is essential for scenarios like call center operations, service management, and sales processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and others related to business routing.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.