How To Fix CRM_CALL_LIST027 - Business routing scenario &1 is not an outbound scenario.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 027

• Message text: Business routing scenario &1 is not an outbound scenario.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST027 - Business routing scenario &1 is not an outbound scenario. ?

  The SAP error message CRM_CALL_LIST027 indicates that the business routing scenario you are trying to use is not configured as an outbound scenario. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with call lists or business routing scenarios.
  Cause:
  
  Incorrect Scenario Configuration: The business routing scenario you are trying to use is not set up to handle outbound calls or activities. This could be due to a misconfiguration in the scenario settings.
  Scenario Type Mismatch: The scenario you are attempting to use may be defined as an inbound scenario, which is not suitable for outbound activities.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to access or execute the outbound scenario.
  
  Solution:
  
  
  Check Scenario Configuration:
  
  Go to the configuration settings for business routing scenarios in SAP CRM.
  Verify that the scenario you are using is indeed configured as an outbound scenario. You can do this by checking the settings in the transaction code CRMD_ORDER or through the customizing path in SPRO.
  If it is not configured correctly, you may need to create or modify the scenario to ensure it is set up for outbound activities.
  
  
  
  Create or Modify the Scenario:
  
  If the scenario does not exist or is not set up correctly, you may need to create a new outbound scenario or modify the existing one to meet your requirements.
  Ensure that all necessary parameters and settings are correctly defined for outbound processing.
  
  
  
  Check User Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access and use the outbound scenario.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to business routing scenarios and call lists for additional guidance on configuration and usage.
  
  
  
  Testing:
  
  After making the necessary changes, test the scenario again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Check for any SAP Notes related to CRM_CALL_LIST027 for additional insights or patches that may address known issues.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.