How To Fix CRM_CALL_LIST028 - Contact schedule type &1 is unknown.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 028

• Message text: Contact schedule type &1 is unknown.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST028 - Contact schedule type &1 is unknown. ?

  The SAP error message CRM_CALL_LIST028 indicates that the contact schedule type specified in the system is unknown or not recognized. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or manage contact schedules.
  Cause:
  
  Invalid Schedule Type: The schedule type you are trying to use may not exist in the system or may have been deleted.
  Configuration Issues: The configuration for contact schedule types may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified schedule type.
  Data Entry Error: There may be a typographical error in the schedule type being referenced.
  
  Solution:
  
  
  Check Schedule Type: Verify that the schedule type you are trying to use is valid. You can do this by checking the configuration settings in the SAP system.
  
  Navigate to the relevant configuration area in SAP (usually under CRM settings) and check the list of available contact schedule types.
  
  
  
  Create or Modify Schedule Type: If the schedule type does not exist, you may need to create it or modify an existing one.
  
  Use transaction code SPRO to access the configuration settings and create or adjust the contact schedule types as needed.
  
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and use the specified schedule type.
  
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Correct Data Entry: Double-check the input for any typographical errors. Ensure that the schedule type is entered correctly in the relevant fields.
  
  
  Consult Documentation: If you are unsure about the correct schedule types or their configurations, refer to SAP documentation or consult with your SAP functional consultant.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Check for any SAP Notes related to CRM contact scheduling that may provide additional insights or solutions.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP helpdesk for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_CALL_LIST028 and ensure that the contact schedule types are correctly configured and utilized in your SAP CRM system.