How To Fix CRM_CALL_LIST029 - Follow-on schedule type &1 is unknown.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 029

• Message text: Follow-on schedule type &1 is unknown.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST029 - Follow-on schedule type &1 is unknown. ?

  The SAP error message CRM_CALL_LIST029 indicates that there is an issue with the follow-on schedule type in the context of a CRM (Customer Relationship Management) call list. Specifically, the message states that the follow-on schedule type specified is unknown or not recognized by the system.
  Cause:
  
  Incorrect Configuration: The follow-on schedule type may not be configured correctly in the system. This could be due to missing entries in the relevant customizing tables.
  Data Entry Error: There may be a typo or incorrect value entered for the follow-on schedule type in the transaction or configuration.
  Missing Customization: The follow-on schedule type may not have been defined in the system, or it may have been deleted or deactivated.
  Transport Issues: If the system has recently undergone a transport of changes, the follow-on schedule type may not have been included or properly transported.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant area for CRM and check the configuration for follow-on schedule types.
  Ensure that the follow-on schedule type you are trying to use is defined and active.
  
  
  
  Verify Data Entry:
  
  Double-check the entry for the follow-on schedule type in the transaction where the error occurred.
  Ensure that there are no typos or incorrect values.
  
  
  
  Create or Activate Schedule Type:
  
  If the follow-on schedule type is missing, you may need to create it or activate it in the system.
  Consult with your SAP administrator or functional consultant to ensure that the necessary entries are made.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a transport, verify that all necessary objects related to the follow-on schedule type were included in the transport request.
  If not, you may need to re-transport the missing objects.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM call lists and follow-on schedule types for any additional guidance or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, SE11 for data dictionary objects, or SE80 for development objects to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the follow-on schedule types.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with your specific SAP environment.