How To Fix CRM_CALL_LIST031 - No business hour of type &1 maintained for business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 031

• Message text: No business hour of type &1 maintained for business partner &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST031 - No business hour of type &1 maintained for business partner &2 ?

  The SAP error message CRM_CALL_LIST031 indicates that there is no business hour of the specified type maintained for the given business partner. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to schedule activities or calls for a business partner without defined business hours.
  Cause:
  
  Missing Business Hours: The primary cause of this error is that the business partner (BP) does not have any business hours defined for the specified type (e.g., sales hours, service hours).
  Incorrect Business Partner: The business partner ID provided may not be valid or may not have the necessary configurations.
  Business Hour Type: The type of business hours being referenced may not be set up correctly in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Maintain Business Hours:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the specific business partner using the ID provided in the error message.
  Navigate to the Business Partner Role that is relevant (e.g., Customer, Vendor).
  Check the Business Hours section and ensure that business hours of the required type are maintained.
  If not, create or update the business hours for the business partner.
  
  
  
  Check Business Hour Type:
  
  Ensure that the business hour type referenced in the error message is correctly defined in the system.
  You can check this in the configuration settings under SPRO (SAP Project Reference Object) > Customer Relationship Management > Master Data > Business Partner > Define Business Hours.
  
  
  
  Validate Business Partner Data:
  
  Ensure that the business partner is correctly set up and that all necessary roles and data are maintained.
  Check for any inconsistencies or missing data that might affect the scheduling of activities.
  
  
  
  Testing:
  
  After making the necessary changes, try to perform the action that triggered the error again to see if it has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: To maintain business partner data.
  SPRO: To access configuration settings.
  
  
  Documentation: Refer to SAP Help documentation for more details on business partner management and business hours configuration.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By ensuring that business hours are properly maintained for the business partner in question, you should be able to resolve the CRM_CALL_LIST031 error.