How To Fix CRM_CALL_LIST032 - Scheduling rule &1 is unknown.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 032

• Message text: Scheduling rule &1 is unknown.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST032 - Scheduling rule &1 is unknown. ?

  The SAP error message "CRM_CALL_LIST032 Scheduling rule &1 is unknown" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system encounters a scheduling rule that it does not recognize. This can happen during the creation or processing of call lists, activities, or campaigns.
  Cause:
  
  Missing Scheduling Rule: The scheduling rule referenced by the system (indicated by &1) does not exist in the system. This could be due to a configuration issue or the rule not being defined in the system.
  Incorrect Configuration: The scheduling rule may have been deleted or not properly configured in the system.
  Transport Issues: If the scheduling rule was recently transported from another system, it may not have been included in the transport request or may not have been activated properly.
  
  Solution:
  
  
  Check Scheduling Rules:
  
  Go to the configuration settings in SAP CRM and check if the scheduling rule exists. You can do this by navigating to the relevant configuration area (e.g., SPRO) and looking for the scheduling rules under the CRM settings.
  If the rule does not exist, you may need to create it.
  
  
  
  Create or Modify Scheduling Rule:
  
  If the scheduling rule is missing, create a new scheduling rule with the required parameters.
  If the rule exists but is not configured correctly, modify it to ensure it meets the necessary criteria.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that the scheduling rule was included and activated in the target system.
  If necessary, re-transport the relevant configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on how to configure scheduling rules in your version of SAP CRM.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify scheduling rules.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, CRMD_ORDER for managing CRM orders, or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Community Forums: SAP Community and other forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.