How To Fix CRM_CALL_LIST021 - Obligatory parameter is missing.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 021

• Message text: Obligatory parameter is missing.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST021 - Obligatory parameter is missing. ?

  The SAP error message CRM_CALL_LIST021 indicates that an obligatory parameter is missing in the context of a call list in the SAP Customer Relationship Management (CRM) module. This error typically arises when a required field or parameter is not provided during the execution of a function or transaction related to call lists, which are used for managing customer interactions and sales activities.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Data: A required field in the call list configuration or during the execution of a transaction is not filled in.
  Incorrect Configuration: The call list or campaign may not be properly configured, leading to missing parameters.
  User Input Error: The user may have overlooked entering mandatory information when creating or processing the call list.
  System Bugs: Occasionally, there may be bugs or issues in the SAP system that lead to this error.
  
  Solution:
  To resolve the CRM_CALL_LIST021 error, you can take the following steps:
  
  
  Check Required Fields: Review the transaction or function you are trying to execute and ensure that all mandatory fields are filled in. This may include fields like campaign ID, call list ID, or other relevant parameters.
  
  
  Review Call List Configuration: Go to the configuration settings for the call list and ensure that all necessary parameters are set up correctly. This may involve checking the settings in the CRM system for the specific call list or campaign.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to call lists and campaigns to understand which parameters are obligatory and ensure they are provided.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the missing parameter.
  
  
  User Training: If the error is due to user input, consider providing additional training or guidelines for users on how to properly create and manage call lists.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance. They may be able to provide insights or patches if it is a known issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with call lists, such as CRMD_ORDER for managing sales orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes related to CRM_CALL_LIST021 that may provide additional context or solutions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_CALL_LIST021 error in your SAP CRM system.