How To Fix CRM_CALL_LIST020 - No scheduling rule provided.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 020

• Message text: No scheduling rule provided.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST020 - No scheduling rule provided. ?

  The SAP error message "CRM_CALL_LIST020 No scheduling rule provided" typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage call lists or activities without a defined scheduling rule. This error indicates that the system requires a scheduling rule to determine how calls or activities should be organized and executed.
  Cause:
  
  Missing Scheduling Rule: The primary cause of this error is that there is no scheduling rule defined for the call list or activity you are trying to create or manage.
  Configuration Issues: The scheduling rules may not be properly configured in the system, or the relevant settings may not have been activated.
  User Role/Authorization: The user may not have the necessary permissions to access or define scheduling rules.
  
  Solution:
  
  
  Define a Scheduling Rule:
  
  Navigate to the relevant configuration settings in SAP CRM.
  Go to the area where scheduling rules are defined (usually under the CRM settings).
  Create a new scheduling rule or modify an existing one to ensure it meets the requirements for your call list or activity.
  
  
  
  Assign the Scheduling Rule:
  
  Once a scheduling rule is defined, ensure that it is assigned to the relevant call list or activity.
  Check the settings of the call list to ensure that the scheduling rule is linked correctly.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify scheduling rules.
  If needed, consult with your SAP security team to verify and adjust user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on how to create and manage scheduling rules in CRM.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing scheduling rules (e.g., CRMD_ORDER for managing CRM orders).
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.