How To Fix CRM_ARCHIVE024 - Business object &1 has open follow-up transaction &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 024

• Message text: Business object &1 has open follow-up transaction &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE024 - Business object &1 has open follow-up transaction &2 ?

  The SAP error message CRM_ARCHIVE024 indicates that there is an issue with archiving a business object because it has open follow-up transactions. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to archive a business object (like a sales order, activity, etc.) that is still linked to other active transactions.
  Cause:
  The error arises when:
  
  The business object you are trying to archive has one or more follow-up transactions that are still open or active.
  Follow-up transactions are dependent on the business object and must be closed or completed before the archiving process can proceed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Open Follow-Up Transactions:
  
  Use transaction codes like CRM_ORDER or CRM_ACTIVITY to check for any open follow-up transactions related to the business object in question.
  You can also use the SAP transaction SE11 to look at the database tables related to the business object to find any linked transactions.
  
  
  
  Close or Complete Follow-Up Transactions:
  
  Once you have identified the open follow-up transactions, you need to either complete or close them. This may involve:
  
  Completing the sales order or activity.
  Changing the status of the follow-up transaction to a completed state.
  Deleting any unnecessary follow-up transactions if they are no longer needed.
  
  
  
  
  
  Re-attempt Archiving:
  
  After ensuring that all follow-up transactions are closed, you can re-attempt the archiving process for the original business object.
  
  
  
  Check for Dependencies:
  
  If you are unsure about the dependencies, consult with your SAP functional team or refer to the documentation for the specific business object to understand its relationships with other objects.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) for managing archiving processes.
  Archiving Objects: Understand the specific archiving objects related to CRM, as they may have unique requirements or dependencies.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to archiving issues in CRM.
  Documentation: Review the SAP Help Portal or specific documentation for your version of SAP CRM for detailed information on archiving processes and best practices.
  
  By following these steps, you should be able to resolve the CRM_ARCHIVE024 error and successfully archive the business object.