How To Fix CRM_ARCHIVE022 - Confirmations for service order &1 were not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 022

• Message text: Confirmations for service order &1 were not completed

What causes this issue?

The archivability check has shown that the given document cannot be
archived.

System Response

A document can be archived if it fulfills archivability criteria. These
criteria can vary according to archiving object. For further
information on the archivability check, see Help -> SAP Library -> SAP
Customer Relationship Management -> CRM Cross-Application Components ->
Data Archiving.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE022 - Confirmations for service order &1 were not completed ?

  The SAP error message CRM_ARCHIVE022 indicates that confirmations for a service order have not been completed. This error typically arises in the context of archiving or processing service orders in the SAP Customer Relationship Management (CRM) module. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incomplete Confirmations: The service order may have pending confirmations that need to be processed before archiving can occur.
  Status Issues: The service order might be in a status that does not allow for confirmation or archiving.
  Data Integrity Issues: There may be inconsistencies or missing data in the service order that prevent the completion of confirmations.
  Configuration Issues: The system configuration for service order processing or archiving may not be set up correctly.
  
  Solutions:
  
  
  Check Confirmations: Review the service order to ensure that all necessary confirmations have been entered and processed. You can do this by navigating to the service order and checking the confirmation tab.
  
  
  Update Status: Ensure that the service order is in a status that allows for confirmation. If it is in a locked or completed status, you may need to change it to allow for further processing.
  
  
  Review Data: Check for any missing or inconsistent data in the service order. Ensure that all required fields are filled out correctly.
  
  
  Process Confirmations: If there are pending confirmations, process them through the appropriate transaction (e.g., using transaction codes like IW41 for confirmations).
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM service orders and archiving for any specific configurations or prerequisites that may need to be addressed.
  
  
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to review the configuration settings related to service orders and archiving.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IW41: Entering confirmations for service orders.
  CRMD_ORDER: Accessing service orders in CRM.
  
  
  
  SAP Notes: Search for SAP Notes related to CRM_ARCHIVE022 for any patches or updates that may address this specific error.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to process confirmations and manage service orders.
  
  
  Archiving Process: Understand the archiving process in SAP CRM, including prerequisites and the impact of incomplete confirmations on archiving.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem persists, consider reaching out to SAP support for further assistance.