How To Fix CRM_APPROVAL104 - No approval steps found in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APPROVAL -

• Message number: 104

• Message text: No approval steps found in database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APPROVAL104 - No approval steps found in database ?

  The SAP error message CRM_APPROVAL104: No approval steps found in database typically occurs in the context of the SAP Customer Relationship Management (CRM) system when the system is unable to find any approval steps defined for a particular approval process. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Approval Process Configuration: The approval process may not be configured correctly in the system, leading to no approval steps being defined.
  Incorrect Business Transaction: The business transaction you are trying to process may not have an associated approval process.
  Authorization Issues: The user may not have the necessary authorizations to view or execute the approval steps.
  Data Inconsistency: There may be inconsistencies in the database or missing entries that prevent the approval steps from being retrieved.
  Transport Issues: If the approval process was recently transported from another system, it may not have been fully activated or configured in the target system.
  
  Solutions:
  
  
  Check Approval Process Configuration:
  
  Navigate to the configuration settings for approval processes in the SAP CRM system.
  Ensure that the approval process is defined and that there are approval steps associated with it.
  
  
  
  Verify Business Transaction:
  
  Confirm that the business transaction you are working with is set up to use the approval process.
  Check if the transaction type is correctly linked to the approval process.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and execute the approval steps.
  Use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE11 or SE16 to check the relevant database tables for any missing or inconsistent entries related to approval processes.
  If inconsistencies are found, you may need to correct them or consult with your SAP Basis team.
  
  
  
  Transport and Activation:
  
  If the approval process was recently transported, ensure that all necessary objects have been activated in the target system.
  Check the transport logs for any errors or warnings related to the approval process.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the code to see where the process is failing to retrieve the approval steps.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on configuring approval processes and understanding the approval workflow.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.