How To Fix CRM_APPROVAL102 - Approval step with GUID &1 not found in database buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APPROVAL -

• Message number: 102

• Message text: Approval step with GUID &1 not found in database buffer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APPROVAL102 - Approval step with GUID &1 not found in database buffer ?

  The SAP error message CRM_APPROVAL102 indicates that the system is unable to find a specific approval step in the database buffer. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module when dealing with approval processes.
  Cause:
  
  Buffer Inconsistency: The approval step with the specified GUID may not be present in the database buffer due to inconsistencies or issues with the buffer management.
  Data Deletion: The approval step might have been deleted or not yet created in the database, leading to the system's inability to locate it.
  Transaction Issues: There may be issues with the transaction that is trying to access the approval step, such as incorrect parameters or a failed previous step.
  System Configuration: Misconfiguration in the approval process settings or workflow definitions can also lead to this error.
  
  Solution:
  
  Refresh the Buffer: You can try to refresh the database buffer. This can often be done by executing the transaction SM12 to check for locks and SM21 to review the system log for any related issues.
  Check Approval Step: Verify if the approval step with the specified GUID exists in the database. You can do this by querying the relevant tables (e.g., CRMD_ORDER or CRMD_ORDERADM_H) to see if the approval step is present.
  Recreate the Approval Step: If the approval step is missing, you may need to recreate it or ensure that the process that generates it is functioning correctly.
  Review Workflow Configuration: Check the configuration of the approval workflow in the SAP system. Ensure that all necessary steps and conditions are correctly defined.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  System Restart: In some cases, a system restart may help clear any temporary inconsistencies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Selection for Frequency) to monitor and manage workflows.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error details and any relevant logs.
  Documentation: Review the official SAP documentation for CRM approval processes to ensure that your configuration aligns with best practices.
  
  By following these steps, you should be able to diagnose and resolve the CRM_APPROVAL102 error effectively.