How To Fix CRM_1O_SCI_RT012 - Object list entry with product &1 could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_1O_SCI_RT - messages from iterface OneOrder <-> Solution Configurator

• Message number: 012

• Message text: Object list entry with product &1 could not be created

What causes this issue?

The current item is controlled by the Solution Configurator (SC). That
means the creation of this item was triggered by the SC and any change
in this item is validated by the SC.
In an item that is controlled by the SC, the object list entries could
also be controlled by the SC. In the present case, the SC triggered the
creation of an object list entry, but the object list entry was not
created. This is mainly caused by one of the following reasons:
The item category for this item could not be determined or was
deleted. An item without an item category has no item object type as an
attribute. Without item object type, it is not possible to create object
list entries.
The item has a valid item category, but the Customizing settings that
are assigned to the item object type do not allow the creation of object
list entries for this item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either select a valid item category or maintain the Customizing to
activate object list entries for the current item object type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_1O_SCI_RT012 - Object list entry with product &1 could not be created ?

  The SAP error message CRM_1O_SCI_RT012, which states "Object list entry with product &1 could not be created," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the creation of an object list entry for a specific product. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Product Master Data: The product specified in the error message may not exist in the system or may not be properly maintained in the product master data.
  Authorization Issues: The user may not have the necessary authorizations to create or modify object list entries for the specified product.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the creation of object list entries for certain products.
  Data Inconsistencies: There could be inconsistencies in the data related to the product, such as missing or incorrect attributes.
  System Errors: Temporary system errors or issues with the underlying database could also lead to this error.
  
  Solutions:
  
  Check Product Master Data: Verify that the product specified in the error message exists in the system and that all necessary data is correctly maintained. You can do this by navigating to the product master data in the SAP system.
  Review Authorizations: Ensure that the user has the appropriate authorizations to create object list entries. This may involve checking user roles and permissions in the SAP system.
  Configuration Review: Check the configuration settings related to object lists and product management in the CRM system. Ensure that there are no restrictions that would prevent the creation of entries for the specified product.
  Data Consistency Check: Perform a data consistency check to identify any inconsistencies related to the product. This may involve running specific reports or transactions designed to validate product data.
  Consult Logs: Review system logs (such as the application log) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional insights or patches available for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Documentation: Review SAP documentation related to CRM object lists and product management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.