How To Fix CRM_1O_SCI_RT010 - Object list entry with product &1 still exists; entry was not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_1O_SCI_RT - messages from iterface OneOrder <-> Solution Configurator

• Message number: 010

• Message text: Object list entry with product &1 still exists; entry was not changed

What causes this issue?

You tried to change the product ID in an object list entry to
&SYST-MSGV1&, but another object list entry with product ID &SYST-MSGV1&
already exists.
This object list entry belongs to an item that is controlled by the
Solution Configurator (SC). In items that are controlled by the SC, the
possible object list entries are also controlled by the SC. In SC-
controlled items, a product can only occur in one object list entry - it
is not possible to have several object list entries with the same
product.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the input help to determine the products that can be selected in an
object list entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_1O_SCI_RT010 - Object list entry with product &1 still exists; entry was not changed ?

  The SAP error message CRM_1O_SCI_RT010 indicates that there is an issue with an object list entry related to a product in the SAP Customer Relationship Management (CRM) system. Specifically, the message states that an object list entry with the specified product (&1) still exists and that the entry was not changed.
  Cause:
  This error typically occurs in scenarios where there is an attempt to modify or delete an object list entry for a product, but the system detects that the entry is still present and has not been altered. This can happen due to several reasons, including:
  
  Data Integrity Issues: The system may have constraints or dependencies that prevent the modification or deletion of the entry.
  Incorrect Business Logic: The logic implemented in the custom code or configuration may not be handling the object list entries correctly.
  User Authorization: The user may not have the necessary permissions to modify or delete the entry.
  System Locking: The entry might be locked by another process or user, preventing changes.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Object List Entries: Verify the object list entries for the specified product. Ensure that the entry you are trying to modify or delete is indeed present and check its status.
  
  
  Review Business Logic: If there is custom code or specific business logic involved, review it to ensure that it correctly handles the object list entries. Look for any conditions that might prevent changes.
  
  
  User Authorization: Ensure that the user attempting to make the changes has the necessary authorizations to modify or delete the object list entry.
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the object list entry. If another user or process is holding a lock, you may need to wait until it is released.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the logic is failing. This may require the assistance of a developer or SAP support.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_PRODUCT, and SM12 for managing object lists and checking locks.
  SAP Notes: Search the SAP Support Portal for any notes related to CRM_1O_SCI_RT010 for additional insights or fixes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after following these steps, it may be necessary to escalate the issue to SAP support for further assistance.