How To Fix CRM_1O_SCI_RT009 - Entry is mandatory acc. to solution configurator; it cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_1O_SCI_RT - messages from iterface OneOrder <-> Solution Configurator

• Message number: 009

• Message text: Entry is mandatory acc. to solution configurator; it cannot be deleted

What causes this issue?

You tried to delete a mandatory object list entry. This object list
entry belongs to an item which is controlled by the Solution
Configurator (SC). In items that are controlled by the SC, the possible
object list entries are also controlled by the SC. In the SC, the
possible object list entries are defined either as optional or
mandatory.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

There is nothing you can do - a mandatory object list entry in an SC
controlled item cannot be deleted.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_1O_SCI_RT009 - Entry is mandatory acc. to solution configurator; it cannot be deleted ?

  The SAP error message CRM_1O_SCI_RT009 indicates that an entry is mandatory according to the solution configurator, and therefore, it cannot be deleted. This error typically arises in the context of SAP CRM (Customer Relationship Management) when working with solution configurations, particularly when trying to modify or delete a mandatory entry that is required for the solution to function correctly.
  Cause:
  
  Mandatory Fields: The entry you are trying to delete is marked as mandatory in the solution configurator. This means that the system requires this entry to ensure that the solution is complete and functional.
  Configuration Dependencies: There may be dependencies or relationships with other configurations that rely on the entry you are attempting to delete.
  Incorrect Process: The deletion process may not be the correct approach to modify the configuration. Instead, you may need to update or change the entry rather than removing it.
  
  Solution:
  
  Review Configuration: Check the solution configuration to identify which entries are marked as mandatory. You can do this by navigating to the solution configurator and reviewing the settings.
  Modify Instead of Delete: If you need to change the entry, consider modifying it instead of deleting it. Look for options to update the existing entry to meet your requirements.
  Consult Documentation: Refer to SAP documentation or help resources related to the solution configurator to understand the implications of mandatory entries and how to manage them.
  Check Dependencies: Investigate if there are any dependencies or linked configurations that require the entry. You may need to adjust those configurations first before making changes.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling mandatory entries in the solution configurator.
  Transaction Codes: Familiarize yourself with transaction codes related to solution configuration, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  Training and Resources: Consider training sessions or resources on SAP CRM and solution configuration to better understand how to manage configurations effectively.
  
  By following these steps, you should be able to address the error and manage your solution configurations appropriately.