How To Fix CRM_1O_SCI_RT004 - Item quantity changed from &1 &2 to &3 &2 by solution configurator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_1O_SCI_RT - messages from iterface OneOrder <-> Solution Configurator

• Message number: 004

• Message text: Item quantity changed from &1 &2 to &3 &2 by solution configurator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_1O_SCI_RT004 - Item quantity changed from &1 &2 to &3 &2 by solution configurator ?

  The SAP error message CRM_1O_SCI_RT004 indicates that there has been a change in the item quantity during the solution configuration process. This typically occurs in the context of SAP CRM (Customer Relationship Management) when a user is configuring a solution and the item quantity is modified by the solution configurator.
  Cause:
  
  Configuration Changes: The solution configurator may have rules or dependencies that automatically adjust item quantities based on selections made during the configuration process.
  User Input: The user may have manually changed the quantity of an item, which conflicts with the existing configuration or rules.
  Business Logic: There may be specific business logic or validation rules defined in the system that trigger a change in quantity based on certain conditions.
  
  Solution:
  
  Review Configuration Rules: Check the configuration rules and dependencies in the solution configurator to understand why the quantity was changed. Ensure that the rules align with the intended configuration.
  Validate User Input: If the change was initiated by user input, verify that the input is correct and does not conflict with other items or rules in the configuration.
  Adjust Item Quantities: If the change is acceptable, you may need to manually adjust the item quantities to reflect the desired configuration.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message and understanding the underlying configuration logic.
  Contact Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to solution configuration in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Training: Ensure that users involved in the configuration process are adequately trained on how to use the solution configurator and understand the implications of changing item quantities.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.