How To Fix CRM_1O_SCI_RT006 - Item is mandatory acc. to solution configurator; it cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_1O_SCI_RT - messages from iterface OneOrder <-> Solution Configurator

• Message number: 006

• Message text: Item is mandatory acc. to solution configurator; it cannot be deleted

What causes this issue?

You tried to delete an item which is controlled by the Solution
Configurator (SC). In SC this item is defined as mandatory and can
therefore not be deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_1O_SCI_RT006 - Item is mandatory acc. to solution configurator; it cannot be deleted ?

  The SAP error message CRM_1O_SCI_RT006 indicates that an item in the solution configurator is mandatory and cannot be deleted. This typically occurs in the context of SAP CRM (Customer Relationship Management) when working with solution configurations, particularly when trying to modify or delete items that are essential for the configuration.
  Cause:
  
  Mandatory Item: The item you are trying to delete is marked as mandatory in the solution configurator. This means that the system requires this item to be present for the configuration to be valid.
  Configuration Rules: There may be specific rules or dependencies defined in the solution configuration that enforce the presence of certain items.
  Incomplete Configuration: If the configuration is incomplete or if there are other items that depend on the mandatory item, the system will prevent deletion to maintain data integrity.
  
  Solution:
  
  Review Configuration: Check the configuration settings to identify which items are marked as mandatory. You can do this by navigating to the solution configuration in SAP CRM and reviewing the item properties.
  Modify Instead of Deleting: If you need to change the configuration, consider modifying the mandatory item instead of deleting it. This may involve changing its attributes or values rather than removing it entirely.
  Consult Documentation: Refer to the SAP documentation or configuration guidelines for your specific version of SAP CRM to understand the implications of mandatory items.
  Check Dependencies: Look for any dependencies or relationships with other items in the configuration. If other items depend on the mandatory item, you may need to address those dependencies first.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on mandatory items in the solution configurator.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you navigate and manage solution configurations (e.g., CRMD_ORDER for managing orders).
  Training and Documentation: Ensure that users involved in solution configuration are trained on the importance of mandatory items and the overall configuration process to prevent similar issues in the future.
  
  By following these steps, you should be able to address the error and manage your solution configuration effectively.