How To Fix CREDIT_WB005 - Not possible to release &3 after credit check; reason: &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CREDIT_WB - Credit Workbench

• Message number: 005

• Message text: Not possible to release &3 after credit check; reason: &4

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CREDIT_WB005 - Not possible to release &3 after credit check; reason: &4 ?

  The SAP error message CREDIT_WB005 indicates that a credit check has failed, preventing the release of a sales document (like a sales order or delivery) due to credit limit issues. The message typically includes two variables: &3, which represents the document number (e.g., sales order number), and &4, which provides the reason for the failure.
  Cause:
  The error occurs when the credit check mechanism in SAP determines that the customer has exceeded their credit limit or has other credit-related issues. Common reasons include:
  
  The customer has exceeded their credit limit.
  The customer has overdue invoices.
  The credit status of the customer is blocked.
  The credit management settings in the system are configured to block the document based on certain criteria.
  
  Solution:
  To resolve the CREDIT_WB005 error, you can take the following steps:
  
  
  Check Customer Credit Limit:
  
  Go to the customer master data (transaction code XD03 for general data or FD03 for financial data) and check the credit limit assigned to the customer.
  Review the current open items and total outstanding amounts to see if the customer has exceeded their limit.
  
  
  
  Review Credit Management Settings:
  
  Check the credit management settings in the system (transaction code FD32 for credit management).
  Ensure that the credit limit is set appropriately and that the customer is not blocked for credit reasons.
  
  
  
  Adjust Credit Limit:
  
  If necessary, you can increase the credit limit for the customer (transaction code FD32).
  Ensure that any changes comply with your organization's credit policies.
  
  
  
  Clear Overdue Items:
  
  If the customer has overdue invoices, work with the customer to clear these items or adjust payment terms as necessary.
  
  
  
  Release the Document:
  
  After addressing the credit issues, you can attempt to release the document again. This can be done using transaction code VA02 (for sales orders) or VL02N (for deliveries).
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the credit policies or how to proceed, consult with your finance or credit management team for guidance.
  
  
  
  Related Information:
  
  Credit Management Configuration: Review the configuration settings for credit management in SAP (transaction code OB45 for credit control area settings).
  Credit Check Types: Understand the different types of credit checks configured in your system (e.g., automatic credit check, manual credit check).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks or the CREDIT_WB005 error.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.