How To Fix CREDIT_WB007 - Multiple credit checks performed; see log for details

SAP Error Message - Details

• Message type: E = Error

• Message class: CREDIT_WB - Credit Workbench

• Message number: 007

• Message text: Multiple credit checks performed; see log for details

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CREDIT_WB007 - Multiple credit checks performed; see log for details ?

  The SAP error message CREDIT_WB007 indicates that multiple credit checks have been performed during a transaction, and it suggests that you should check the log for more details. This error typically arises in the context of credit management within SAP, particularly when dealing with sales orders, deliveries, or billing documents.
  Cause:
  
  Multiple Credit Checks: The system is configured to perform multiple credit checks based on different criteria (e.g., customer credit limit, open items, etc.). If these checks yield conflicting results or if the checks are not properly configured, this error can occur.
  Configuration Issues: There may be issues in the configuration of credit management settings in the SAP system, such as the credit control area, risk categories, or credit limit settings.
  Data Issues: Inconsistent or incorrect data related to customer credit information can also lead to this error.
  Custom Logic: If there are custom enhancements or user exits that modify the standard credit check logic, they may inadvertently cause multiple checks to be triggered.
  
  Solution:
  
  
  Check the Log: The first step is to check the detailed log associated with the error message. This log will provide insights into which credit checks were performed and why they may have failed.
  
  You can access the log through transaction code FD32 (Customer Credit Management) or SCC1 (for credit management logs).
  
  
  
  Review Configuration: 
  
  Go to transaction OB45 to review the credit control area settings.
  Check the credit limit settings for the customer in transaction FD32.
  Ensure that the credit management settings are correctly configured according to your business requirements.
  
  
  
  Data Validation: 
  
  Validate the customer master data to ensure that all relevant credit information is accurate and up to date.
  Check for any open items or overdue invoices that may affect the credit check.
  
  
  
  Custom Logic Review: If there are any custom enhancements or modifications in place, review them to ensure they are not causing unintended consequences in the credit check process.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to credit management for any known issues or additional troubleshooting steps.
  
  
  SAP Support: If the issue persists after checking the logs and configuration, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FD32: Customer Credit Management
  FD33: Display Customer Credit Management
  OB45: Credit Control Area Configuration
  
  
  SAP Notes: Search for SAP Notes related to credit management issues, as they may provide specific fixes or workarounds.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the CREDIT_WB007 error and implement the necessary solutions to resolve it.