How To Fix COM_PAYCARD_AUTH124 - Address of sold-to party could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYCARD_AUTH -

• Message number: 124

• Message text: Address of sold-to party could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYCARD_AUTH124 - Address of sold-to party could not be determined ?

  The SAP error message COM_PAYCARD_AUTH124, which states "Address of sold-to party could not be determined," typically occurs in the context of payment processing or when dealing with customer data in the SAP system. This error indicates that the system is unable to retrieve the address information for the sold-to party (the customer) associated with a transaction.
  Causes:
  
  Missing Customer Master Data: The sold-to party may not have complete or valid address information in the customer master data.
  Incorrect Customer Number: The customer number provided in the transaction may be incorrect or not exist in the system.
  Data Inconsistencies: There may be inconsistencies or errors in the customer master data, such as missing fields or incorrect formatting.
  Sales Area Not Defined: The sales area for the sold-to party may not be defined, which can prevent the system from retrieving the address.
  Authorization Issues: There may be authorization issues preventing access to the customer data.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display) and verify that the address information is complete and accurate.
  Ensure that the sold-to party has a valid address, including street, city, postal code, and country.
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number used in the transaction is correct and exists in the system.
  
  
  
  Check Sales Area:
  
  Verify that the sales area is correctly defined for the sold-to party. You can check this in the customer master data under the sales area view.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the customer data. This may involve looking for missing fields or incorrect entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customer master data. This may involve checking user roles and permissions.
  
  
  
  Consult with IT Support:
  
  If the issue persists after checking the above points, it may be necessary to consult with your IT support team or SAP Basis team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  VD03 - Display Customer (Sales Area)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer master data management and payment processing for further insights.
  
  By following these steps, you should be able to identify and resolve the issue causing the COM_PAYCARD_AUTH124 error in SAP.