How To Fix COM_PAYCARD_AUTH122 - Determination of open values not successful.

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYCARD_AUTH -

• Message number: 122

• Message text: Determination of open values not successful.

What causes this issue?

Determination of open values could not be carried out.

System Response

Authorization therefore cannot take place.

How to fix this error?

Check the document for lack of errors. Possibly also follow OSS note
361790.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYCARD_AUTH122 - Determination of open values not successful. ?

  The SAP error message COM_PAYCARD_AUTH122 with the description "Determination of open values not successful" typically occurs in the context of payment card processing within SAP. This error indicates that the system was unable to determine the open values for a payment card transaction, which can be due to various reasons.
  Possible Causes:
  
  
  Missing Configuration: The payment card processing configuration may not be set up correctly in the system. This includes settings related to payment card types, authorization processes, or transaction types.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the payment card, such as customer or vendor records.
  
  
  Authorization Issues: The payment card may not have the necessary authorizations or limits set up, leading to the inability to determine open values.
  
  
  System Errors: There could be temporary system issues or bugs that prevent the proper determination of open values.
  
  
  Transaction Status: The transaction may not be in a status that allows for open value determination, such as being in a pending state.
  
  
  Solutions:
  
  
  Check Configuration: Review the payment card processing configuration in SAP. Ensure that all necessary settings are correctly configured, including payment card types and authorization settings.
  
  
  Validate Master Data: Check the master data for the relevant customer or vendor. Ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  Review Authorizations: Verify that the payment card has the necessary authorizations and limits. If needed, update the card details or contact the card issuer for assistance.
  
  
  Check Transaction Status: Ensure that the transaction is in a valid state for processing. If it is pending or in an error state, resolve any issues before attempting to determine open values again.
  
  
  Consult Logs and Documentation: Look at the SAP application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates if the issue is related to a known bug.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration and troubleshooting.
  Documentation: Review SAP documentation related to payment card processing for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.