How To Fix COM_CLEAR002 - Duplicate cleansing case &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 002

• Message text: Duplicate cleansing case &1 does not exist

What causes this issue?

You want to carry out an action for a data cleansing case, but no data
cleansing case with the stated number is found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR002 - Duplicate cleansing case &1 does not exist ?

  The SAP error message COM_CLEAR002 indicates that there is a duplicate cleansing case that the system cannot find. This typically occurs in the context of SAP's Customer Relationship Management (CRM) or Master Data Governance (MDG) modules, where data cleansing and deduplication processes are essential for maintaining data integrity.
  Cause:
  
  Duplicate Case Creation: The error usually arises when there is an attempt to process or reference a cleansing case that has already been marked as a duplicate but does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or records that were not properly created or deleted.
  Incorrect Configuration: The system configuration for data cleansing might not be set up correctly, leading to issues in case management.
  User Error: The user might be trying to access a cleansing case using an incorrect identifier or reference.
  
  Solution:
  
  Check Case Existence: Verify if the cleansing case with the specified identifier actually exists in the system. You can do this by searching for the case in the relevant transaction or report.
  Review Logs: Check the application logs or system logs for any additional error messages or warnings that might provide more context about the issue.
  Data Consistency Check: Run a data consistency check to identify any discrepancies in the database that might be causing the issue.
  Recreate the Case: If the case is indeed missing, you may need to recreate it manually or through a batch process, depending on your organization's procedures.
  Configuration Review: Review the configuration settings related to data cleansing and deduplication to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any known issues or patches that might address this error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing cleansing cases, such as BP (Business Partner) or MDG (Master Data Governance) transactions.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide guidance on best practices for data cleansing.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and manage cleansing cases.
  
  By following these steps, you should be able to diagnose and resolve the COM_CLEAR002 error effectively.