How To Fix COM_CLEAR004 - Duplicate cleansing case &1 is blocked at present

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 004

• Message text: Duplicate cleansing case &1 is blocked at present

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR004 - Duplicate cleansing case &1 is blocked at present ?

  The SAP error message COM_CLEAR004 indicates that there is a duplicate cleansing case that is currently blocked. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Master Data Governance (MDG) systems, where data cleansing and deduplication processes are essential for maintaining data integrity.
  Cause:
  
  Duplicate Cases: The error arises when there are multiple cleansing cases identified for the same data set, and one of them is currently being processed or is in a blocked state.
  Locking Mechanism: SAP uses a locking mechanism to prevent concurrent processing of the same data. If a cleansing case is being worked on by another user or process, it may be locked, leading to this error.
  Incomplete Processing: If a previous cleansing case was not completed successfully, it might leave the case in a blocked state.
  
  Solution:
  
  Check for Active Processes: Verify if there are any active processes or users currently working on the duplicate cleansing case. You can do this by checking transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Release the Lock: If you find that a process is holding a lock on the cleansing case, you may need to wait for it to complete or, if necessary, release the lock manually (with caution) using transaction SM12.
  Review Cleansing Cases: Go to the relevant transaction for managing cleansing cases (e.g., transaction code for data cleansing) and review the status of the cases. You may need to resolve any issues with the blocked case.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that might provide insight into why the case is blocked.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SLG1: To check application logs for errors.
  COMCLEAN: To manage cleansing cases (if applicable).
  
  
  SAP Notes: Search for SAP Notes related to COM_CLEAR004 for any patches or updates that may address this issue.
  Documentation: Review SAP documentation on data cleansing and deduplication processes to understand best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.