How To Fix COM_CLEAR001 - Key of the duplicate cleansing case was not passed

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 001

• Message text: Key of the duplicate cleansing case was not passed

What causes this issue?

You want to carry out a specific action for a data cleansing case.
The key of the data cleansing case is not given.

System Response

The action is terminated.

How to fix this error?

Give the data cleansing case a key.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR001 - Key of the duplicate cleansing case was not passed ?

  The SAP error message COM_CLEAR001 indicates that there is an issue with the duplicate cleansing case, specifically that the key for the duplicate cleansing case was not passed. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Master Data Governance (MDG) when dealing with duplicate records.
  Cause:
  
  Missing Key Information: The error usually occurs when the system expects a key (such as a unique identifier for a record) to be provided for processing a duplicate cleansing case, but it is either missing or not correctly passed to the system.
  Configuration Issues: There may be issues with the configuration of the duplicate cleansing process, such as incorrect settings or missing parameters.
  Data Integrity Issues: The data being processed may have integrity issues, such as missing or incorrect identifiers that are necessary for the duplicate cleansing logic to function properly.
  
  Solution:
  
  Check Input Parameters: Ensure that the necessary keys or identifiers are being passed correctly in the process that triggers the duplicate cleansing case. This may involve reviewing the code or configuration that initiates the cleansing process.
  Review Configuration: Check the configuration settings for the duplicate cleansing process in SAP. Ensure that all required fields and parameters are correctly set up.
  Data Validation: Validate the data being processed to ensure that all necessary keys are present and correctly formatted. This may involve running data quality checks or cleansing routines prior to initiating the duplicate cleansing process.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the key is not being passed. This may involve looking at the function modules or methods involved in the duplicate cleansing logic.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using. There may be known issues or additional configuration steps required for your specific scenario.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the COM_CLEAR001 error. SAP frequently updates its knowledge base with solutions for common errors.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.