How To Fix COLL_PR_MSG060 - Customer Contact Time is a mandatory field.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 060

• Message text: Customer Contact Time is a mandatory field.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG060 - Customer Contact Time is a mandatory field. ?

  The SAP error message COLL_PR_MSG060 indicates that the "Customer Contact Time" field is mandatory and has not been filled in. This error typically occurs in the context of customer relationship management (CRM) or sales processes where customer contact information is required for further processing.
  Cause:
  The error arises when a user attempts to save or process a transaction (such as creating or updating a customer record, sales order, or service request) without providing the necessary information in the "Customer Contact Time" field. This field is often required for tracking purposes, ensuring that customer interactions are logged accurately.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction or process you are working on when the error occurs.
  
  
  Locate the Field: Navigate to the relevant screen where the "Customer Contact Time" field is located. This could be in a customer master record, sales order, or service request.
  
  
  Fill in the Mandatory Field: Enter the appropriate value in the "Customer Contact Time" field. This may involve specifying a date and time for when the customer was contacted or when the interaction is scheduled.
  
  
  Save the Transaction: After filling in the required field, attempt to save or process the transaction again.
  
  
  Check for Additional Requirements: If the error persists, ensure that there are no other mandatory fields that need to be filled in. Sometimes, multiple fields may be required, and the system may not indicate all of them at once.
  
  
  Related Information:
  
  
  Field Configuration: The requirement for the "Customer Contact Time" field can be configured in the SAP system. If this field is not relevant for your business process, you may want to consult with your SAP administrator or functional consultant to see if it can be made optional.
  
  
  User Training: Ensure that users are trained on the importance of filling in mandatory fields and the implications of missing information in customer-related transactions.
  
  
  SAP Notes and Documentation: Check SAP Notes or the official SAP documentation for any updates or specific configurations related to this error message. This can provide additional context or solutions tailored to your version of SAP.
  
  
  Debugging: If you have access to technical resources, debugging the transaction can help identify if there are any underlying issues causing the error.
  
  
  By following these steps, you should be able to resolve the COLL_PR_MSG060 error and successfully complete your transaction.