How To Fix COLL_PR_MSG058 - Customer Contact Type is a mandatory field.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 058

• Message text: Customer Contact Type is a mandatory field.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG058 - Customer Contact Type is a mandatory field. ?

  The SAP error message COLL_PR_MSG058 indicates that the "Customer Contact Type" field is mandatory and has not been filled in during a transaction or process. This error typically occurs in the context of customer relationship management (CRM) or sales processes where customer contact information is required.
  Cause:
  The error arises when:
  
  The "Customer Contact Type" field is left blank or not populated in the relevant transaction.
  The system is configured to require this field for certain processes, and it is not being provided.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Transaction: Determine which transaction or process you are trying to execute when the error occurs.
  
  
  Locate the Field: Navigate to the section of the transaction where the "Customer Contact Type" field is located. This is usually found in the customer master data or during the creation of a customer interaction.
  
  
  Fill in the Mandatory Field: Enter the appropriate value for the "Customer Contact Type". This could be options like "Email", "Phone", "Fax", etc., depending on your organization's configuration.
  
  
  Check Configuration: If you are unsure about what values are acceptable, consult your SAP configuration or the relevant documentation. You may need to check with your SAP administrator or functional consultant to understand the valid entries for this field.
  
  
  Save and Retry: After filling in the required field, save your changes and retry the transaction to see if the error persists.
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that your user role has the necessary permissions to edit customer contact information.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have additional insights or patches.
  Training and Guidelines: If this error is common among users, consider providing training or guidelines on how to properly fill out customer contact information in SAP.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.