How To Fix COLL_PR_MSG059 - Customer Contact Result is a mandatory field.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 059

• Message text: Customer Contact Result is a mandatory field.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG059 - Customer Contact Result is a mandatory field. ?

  The SAP error message COLL_PR_MSG059 indicates that the "Customer Contact Result" field is mandatory and has not been filled in. This error typically occurs in the context of customer relationship management (CRM) or sales processes where capturing customer interactions is essential.
  Cause:
  The error arises when a user attempts to save or process a transaction (such as a customer interaction, service request, or sales order) without providing a value for the "Customer Contact Result" field. This field is required for tracking the outcome of customer interactions, which is crucial for reporting and analysis.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction or process you are working on when the error occurs.
  
  
  Locate the Field: Find the "Customer Contact Result" field in the relevant screen or form. This may be in a dialog box related to customer interactions, service orders, or similar areas.
  
  
  Enter Required Information: Fill in the "Customer Contact Result" field with the appropriate value. This could be a predefined result such as "Follow-up Required," "Issue Resolved," "No Response," etc.
  
  
  Save the Transaction: After entering the required information, attempt to save or process the transaction again.
  
  
  Check Configuration: If you are consistently encountering this error and believe you should not have to fill this field, check with your SAP administrator or configuration team. They may need to adjust the settings to make this field optional or provide default values.
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access and modify the "Customer Contact Result" field.
  Field Configuration: The requirement for this field may be part of the system configuration. Consult with your SAP functional consultant to understand if this is a standard requirement or if it can be modified.
  Documentation and Training: Review any available documentation or training materials related to the specific SAP module you are using. This can provide insights into required fields and best practices for data entry.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance. They can provide more specific guidance based on your system configuration and business processes.