How To Fix COLL_PR_MSG057 - Customer Contact Direction is a mandatory field.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 057

• Message text: Customer Contact Direction is a mandatory field.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG057 - Customer Contact Direction is a mandatory field. ?

  The SAP error message COLL_PR_MSG057 indicates that the "Customer Contact Direction" field is mandatory and has not been filled in. This error typically occurs in the context of customer relationship management (CRM) or sales processes where customer contact information is required for further processing.
  Cause:
  The error arises when a user attempts to save or process a transaction (such as creating or updating a customer record, sales order, or service request) without providing the necessary information in the "Customer Contact Direction" field. This field is essential for ensuring that the system has the correct contact details for communication with the customer.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction or process you were attempting to execute when the error occurred.
  
  
  Locate the Field: Navigate to the relevant screen where the "Customer Contact Direction" field is located. This could be in a customer master record, sales order, or service request.
  
  
  Fill in the Mandatory Field: Enter the required information in the "Customer Contact Direction" field. This may involve selecting a contact method (e.g., email, phone, etc.) or specifying a contact person.
  
  
  Save the Transaction: After filling in the mandatory field, attempt to save or process the transaction again.
  
  
  Check for Additional Errors: If the error persists, review other mandatory fields that may also need to be filled in.
  
  
  Related Information:
  
  
  Field Definition: The "Customer Contact Direction" field typically refers to how the customer prefers to be contacted. This could include options like email, phone, or postal mail.
  
  
  Configuration: If you are an administrator or have access to configuration settings, ensure that the field is correctly set up in the system. You may need to check the configuration settings in the relevant module (e.g., CRM, SD).
  
  
  User Training: Ensure that users are trained on the importance of filling in mandatory fields to avoid similar errors in the future.
  
  
  SAP Notes: Check SAP Notes or the SAP Support Portal for any specific notes related to this error message, as there may be updates or patches that address related issues.
  
  
  If you continue to experience issues after following these steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.