How To Fix COLL_PR_MSG037 - No customer contact exists for customer &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 037

• Message text: No customer contact exists for customer &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG037 - No customer contact exists for customer &1. ?

  The SAP error message COLL_PR_MSG037 indicates that there is no customer contact information available for the specified customer (denoted by &1). This error typically arises in scenarios where customer contact details are required for processes such as collections, billing, or customer relationship management.
  Cause:
  
  Missing Contact Data: The primary cause of this error is that the customer master data does not have any contact person assigned. This could happen if the contact information was never entered or if it was deleted.
  Incorrect Customer Number: The customer number provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems, it may lead to missing contact information.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the inability to retrieve contact information.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Enter the customer number and check if there are any contact persons assigned under the "Contact Person" tab.
  If no contact exists, you can add a new contact person using transaction XD01 (for creating) or XD02 (for changing).
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number you are using is correct and exists in the system. You can search for the customer using the appropriate transaction.
  
  
  
  Data Maintenance:
  
  If the contact information is missing, gather the necessary details and update the customer master data accordingly.
  
  
  
  Check Configuration:
  
  If you suspect configuration issues, consult with your SAP administrator or functional consultant to review the settings related to customer contacts.
  
  
  
  Testing:
  
  After making the necessary updates, re-run the process that triggered the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation related to customer master data management for best practices on maintaining customer contact information.
  
  
  By following these steps, you should be able to resolve the error message COLL_PR_MSG037 and ensure that customer contact information is properly maintained in your SAP system.